QUALITY ASSURANCE

Statement of Quality

Superior quality is one of our most important value pillars at Lifetime Tea. In order to fulfill customers' expectations for high quality products, Lifetime Tea continues to upgrade its quality control facilities and processes. With our modern equipment and professional personnel, we are committed to continued excellence in product quality.

Commitment and Guarantee

Lifetime Tea is dedicated to providing the freshest and purest teas, herbs and powders. We pledge your 100% complete satisfaction, guaranteed.

If you receive product from Lifetime Tea that does not measure up to our high standards, we would like the opportunity to correct it.  Please contact us via email or phone within 7 days of receipt and provide us with a description of the issue and we will correct the problem, replace the item or offer you a refund.  We do not offer a refund on custom blending unless there is a product or packaging defect. No refunds are allowed or accepted after 15 days.

Email Customer Service at: info@lifetimetea.com or by calling Toll Free (866) 998-4779, Monday through Friday 8 am - 5 pm Mountain Standard Time.

We strive to offer only those products that are of verified quality. All of our products are selected through the combined efforts of everyone at Lifetime Tea - from our expert purchasers, to experienced blending and packaging technicians, to our service-oriented, knowledgeable sales staff.

Purchasing Standards

Our quality begins with the knowledge and experience of our raw material suppliers from around the world. We purchase teas, herbs and powders grown domestically and import them from over 20 countries. Direct purchasing ensures that the integrity of our products is consistent and the finest quality available. Our buyers work closely with our quality control staff, before and after the products arrive, to continually monitor our raw materials. We visit with our suppliers yearly to assure they meet our requirements.

Laboratory Analysis

Our quality control staff continuously monitors product quality to ensure customer safety and satisfaction. 

Lifetime Tea utilizes not only our in-house monitoring, but also independent labs and consultants to guarantee our analyses are complete. Testing includes organoleptic analysis for aroma, color, flavor and texture. Physical testing involves moisture, volatile oil content, heavy metals, microbiology, thin layer chromatography, and other tests specific to each herb.

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